How It Works
Claiming compensation for pothole damage is your legal right under the Highways Act 1980. We make it straightforward with professional documents and step-by-step guidance.
Enter your details
Tell us when and where the incident happened, what vehicle was damaged, and the nature of the damage. We use this to look up the responsible authority and structure your claim.
- Date, time, and location of the incident
- Vehicle make, model, and registration
- Description of the damage sustained
- Automatic authority lookup by location
Upload your evidence
Strong evidence is the key to a successful claim. Upload photos, repair invoices, and any other supporting documents. Our evidence scorer tells you how strong your case is.
- Photos of the pothole (with something for scale)
- Photos of vehicle damage
- Repair invoices or estimates
- Dashcam footage (if available)
Get your claim pack
We generate a professional claim pack including a formal letter, evidence summary, and all supporting documents. Download the PDF and submit it to the responsible authority.
- Formal claim letter addressed to the correct authority
- Evidence summary with your photos
- Reference to relevant legislation
- Clear statement of the compensation amount claimed
- AI assistant to help fill in the authority’s online form (Assist & Pro)
What Evidence Do You Need?
The more evidence you provide, the stronger your claim. Here's what helps build the best case.
Pothole photos
Clear photos of the pothole showing its size and depth. Place an object (coin, ruler) next to it for scale.
Damage photos
Close-up photos of the damage to your vehicle — tyres, wheels, suspension, bodywork.
Repair invoices
Invoices or written estimates from a garage showing the cost of repairing the damage.
Location details
The exact road name, nearest landmark, or GPS coordinates where the pothole was located.
Dashcam footage
Video evidence showing the pothole and the moment of impact. Timestamps are very helpful.
Previous reports
If you or anyone else reported the pothole before your incident, this strengthens your claim significantly.
Evidence Scoring
Our evidence scorer analyses what you've uploaded and rates your claim strength. It tells you exactly what's missing and how to improve your score before you submit.
What's in Each Plan?
All plans include a professional claim pack. Higher tiers add ongoing support and escalation tools.
Claim Pack
£19.99
- Professional claim letter
- Evidence checklist
- Authority lookup
- PDF download
Claim Assist
£29.99
- Professional claim letter
- Evidence checklist
- Authority lookup
- PDF download
- 12-month dashboard access
- AI claim assistant(150/month)
- Follow-up letter templates
- Claim status tracking
Claim Pro
£49.99
- Professional claim letter
- Evidence checklist
- Authority lookup
- PDF download
- 12-month dashboard access
- AI claim assistant(Unlimited)
- Follow-up letter templates
- Claim status tracking
- Rejection response letters
- Letter before action (LBA)
- Final demand letter
- Precedent case library
Ready to start your claim?
It takes about 10 minutes. You'll have a professional claim pack ready to submit to the responsible authority.